Having reliable business internet in the Philippines is crucial for companies in today’s fast-paced digital world. A dependable internet connection is essential to maintain a business’s productivity and efficiency, as it can significantly impact revenue and opportunities. Therefore, it is necessary to choose the right ISP to ensure that your internet needs are met. This article will discuss the top factors to consider when selecting an ISP for your business in the Philippines.


Having a fast and reliable internet connection is critical to the operations and growth of every business. With slow internet speeds affecting productivity, selecting the appropriate ISP is essential in obtaining a reliable internet connection to maintain seamless operations. 


1. Speed and Reliability


Two of the most important factors to consider when choosing an ISP for your business are speed and reliability. Latency issues can lead to downtime, missed deadlines, and lost productivity. Ensure that the ISP you choose can provide fast and reliable internet speeds suitable for your business needs. When evaluating an ISP for your business, diving deeper into the types of internet connections they offer is essential. While several options are available, including fiber optic, wireless, and copper cable, it’s crucial to understand the strengths and limitations of each.


Fiber optic connections are the gold standard regarding stability and bandwidth potential. These connections use thin strands of glass or plastic to transmit data through pulses of light, resulting in incredibly fast and reliable internet speeds. Fiber optics can support the increasing demands of modern businesses, providing a seamless experience for data-intensive tasks such as video conferencing, cloud-based applications, and large file transfers. Fiber optic connections allow you to enjoy symmetrical upload and download speeds, ensuring efficient communication and operations.


On the other hand, copper cable connections have been around for a long time and are often associated with traditional DSL (Digital Subscriber Line) services. While copper cables can still serve the needs of smaller businesses with basic internet requirements, they have inherent limitations. Copper connections’ bandwidth and speed potential are relatively lower than fiber optics. Additionally, copper cables are susceptible to interference and degradation, particularly in areas exposed to environmental factors like water or extreme weather conditions. This can lead to service disruptions or compromised performance.


In situations where physical infrastructure or geographic limitations make it challenging to establish a wired connection, wireless options can be considered. Wireless connections, such as 4G, 5G, point-to-point, and satellite, to name a few, can provide internet access in remote or underserved areas. However, it’s important to note that wireless connections are generally less stable or fast than fiber optics. They may be subject to signal fluctuations, network congestion, and environmental factors that can impact performance. Wireless technology is typically better suited as a backup solution than the primary ISP connection.


2. Scalability


As your business expands, so will your internet needs, making it essential to choose an ISP that can scale its services to meet your growing demands. Selecting a business internet provider in the Philippines that can upgrade your internet plan seamlessly without causing any service disruptions is crucial.


Of course, as businesses grow, so do internet service providers. Apart from the current capacities of ISPs, it also merits to look into the scalability of your ISP. Their services should include network redundancies and if they continuously expand their service locations.


Companies within the e-commerce industry should consider this as a crucial factor. As the business grows, there will likely be an increased need for more bandwidth to accommodate a growing number of website visitors, online transactions, and data transfers. To avoid downtime or interruptions in service, e-commerce companies need an ISP that can scale its services quickly and efficiently.


3. Security

When choosing an ISP, robust security measures are crucial. In today’s interconnected world, businesses are vulnerable to cybersecurity threats like data breaches and cyber-attacks. Therefore, prioritize ISPs implementing strong security, like RPKI Route Origin Validation. This technology prevents route hijacking and IP address spoofing, enhancing the integrity and security of internet connectivity. By validating routing announcements, ISPs ensure the legitimacy of data paths, reducing unauthorized leaks or disruptions.


For sectors like healthcare, where patient data protection is paramount, such security measures are vital. While businesses are responsible for data security, partnering with ISPs prioritizing security, like RPKI Route Origin Validation, strengthens network safety and reduces cyber threats.


4. Latencies

One often overlooked aspect of choosing the right ISP for your business is latency. Depending on your business, this might make or break the experience for your users. Latency, in its most basic form, is the response time between you, your ISP, and the target destination for your data. A higher response time means a delay in the content delivered to your users, causing frustration and a higher bounce rate for your web pages. Internally, your employees have to wait slightly longer to complete their tasks in your organization. Some examples of where latency plays an important role are the delays (or lag) for applications that use an active internet connection and the delay between video or voice calls. Adding these factors up through the years could mean millions of lost revenue for your business. Choose an ISP that automatically optimizes your latencies, like RISE Enterprise, for the best performance.


5. 24/7 Client Assistance, Customer Support, and Quick Response Times


Suppose your internet connection experiences issues; having access to reliable customer support is crucial. Look for an ISP who can give you direct support from knowledgeable and experienced professionals.


This is essential for BPOs or call centers in the Philippines that cater to clients worldwide. In this case, having a reliable internet connection and customer support is critical to ensure that your operations run smoothly and that you can provide uninterrupted customer service to your clients.


When choosing an ISP for your BPO business, you’ll want to prioritize a provider that offers not just 24/7 customer support but experienced network engineers who can promptly help you troubleshoot any issues. You’ll also want to look for an ISP that has a known track record of low  response times and provides service level agreements (SLAs) that compensate you for exceeding outage times. 


6. Cost


While cost should not be the sole consideration when choosing an ISP, it’s still significant. Ensure the ISP you select offers budget-friendly plans without compromising quality and reliability.


For startups, fast and stable internet is crucial for remote collaboration, code management, and video conferencing tasks. To balance cost-effectiveness and reliability, opt for one or two reputable ISPs with plans that match your budget and business needs. This approach ensures a dependable internet connection without complex setups or excessive expenses.


Key Takeaway


Choosing the right ISP for your business is essential to meet your internet needs. When evaluating potential ISPs, consider speed, reliability, scalability, security, customer support, and cost factors. By doing so, you’ll be able to find an ISP that meets all of your business’s internet needs and provides the reliable and efficient service that you need to stay competitive in today’s digital landscape.


RISE provides businesses in the Philippines with top-notch internet services that meet all the qualities you should look for in an internet service provider. Our services include fast speeds, reliability, scalability, robust security measures, and 24/7 customer support, all designed to meet your unique business needs. Our pricing plans are also cost-effective, ensuring you get the best value for your investment. Contact us today to learn more about how our business internet services in the Philippines can help keep your business growing and connected.